This year has been filled with unexpected changes and challenges. At KiwiCo, we’ve made it a priority to provide families with resources to help make life a little easier. So, as we enter the holiday season, we want to make sure that you get your KiwiCo gifts delivered on time. This year, experts say holiday shipping and deliveries will likely experience an overwhelming surge in demand, resulting in major delays. Skip the shipping stress with these tips!
The safest way to ensure your gifts come on time is to order right away! If you order a subscription early, you can opt to time the first delivery with the holidays! For international customers, start the subscription in November to ensure it will arrive in time for the holidays due to shipping delays.
You can also choose to ship the first crate to a different address if you plan to gift it in person.
Subscription crates ship for free anywhere in the United States, including Hawaii, Alaska, and Military (APO, FPO, DPO) addresses. Monthly subscription crates can also be shipped to numerous international countries. Currently, Store orders can only be shipped to Canada and the U.S.
For domestic subscriptions, if you made a mistake on a shipping address for an order that you just placed, you can update the address right away from your My Account page. Once the first crate is processed (usually around 12:00am PST), address changes made after that point will apply to future shipments. Shipping addresses for Store orders (like single crates) and international subscriptions, cannot be changed. Please reach out to Customer Care if you have a concern about a shipping address that cannot be updated in time.